Fly Jet Blue

My trip to California last week (see post below for reason) was the epitome of awful travel. After I found out last Wednesday at 5:00 AM I began looking at booking a flight to get home ASAP. I'm convinced that airlines no longer have bereavement rates, as none of the airlines I called offered them. The cleapest flight for that night was on good ol' America West and ran at $700. I really had no choice, so I took the hit on my credit card.
I rushed up to Dulles only to arrive 15 minutes before my flight was scheduled to depart. Because I was so close to the departure time, I wasn't given a boarding pass. I pleaded with the person at the counter to call her boss at the gate and hold the plane for five minutes. But who was I kidding? America West is afterall the airline of drunk pilots, sending young passengers to incorrect destinations, and the most delayed flights. The woman at the counter refused and told me to call the 1-800 number to reschedule my flight for the morning. I called the number and demanded a refund so that I could get on another flight tonight and get home. The supervisor that I was talking to refused, staying hard on her line that the ticket that I purchased was a non-refundable ticket, despite not being told that when I bought it over the phone. I explained my circumstances to no avail. I then got mad and hung up the phone. I called my credit card company to dispute the charge. While I was doing that Ally's mom called the airline back and talked to somebody (and likely the only one) at America West that had a pulse. After going back and forth he finally talked to his higher up to get a refund and agreed to it. I couldn't believe that Ally's mom pulled that off. Simply amazing.
The next hurdle was getting me onto another flight. Ian offered to let me use some of his Jet Blue frequent flyer miles to get home. I had 15 minutes to call him, get his Jet Blue account number, book the flight, and get past security. It was amazingly close, but 15 minutes and $20 later I was on my way to Oakland and on down to Long Beach the following morning. Despite so many problems, it ended up working out better than I could have ever imagined. Thank you Ian and Mrs. Gold.
When I got on the Jet Blue airplane I was amazed. I was sitting in front of a baby, got no sleep, and it was the best flight I've ever been on. The service from the staff is beyond excellent. They are extremely courteous, helpful, and just plain nice, unlike other airlines (I'm looking at you, America West), which throw pretzels at you and go away. I'm not talking about an isolated incident, either. Every person that helped me from the counter to the plane on all 3 flights was great. Besides that, Jet Blue has 24 Channels of TV that you can watch on the flight. Watching World Poker Tour was a nice distraction. The 24 channels aren't for people who pay extra, either. Everybody gets a TV. Speaking of paying extra, there aren't first class seats on Jet Blue, which I like. Anyhow, Jet Blue is the best bet for your money. I highly recommend it.


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